Customer Service Interaction Feedback
Utilize this survey to evaluate customer satisfaction with their interactions with your customer service team. It focuses on responsiveness, professionalism, problem resolution, and overall service quality.
Survey Preview
Date *
How satisfied are you with the overall interaction with customer service? *
Terrible
Bad
Ok
Good
Great
How well did the customer service representative address your concerns or questions? *
How satisfied are you with the professionalism and courtesy of the customer service staff? *
How satisfied are you with the time taken to resolve your issue or inquiry? *
How clear and helpful was the communication from the customer service team? *
How satisfied are you with the availability of customer service (hours of operation)? *
How easy was it to contact customer service through your preferred method (phone, email, chat)? *
How likely are you to use the bank’s customer service in the future? *
How likely are you to recommend this bank’s customer service to others? *