Loan Application Process Feedback (copy)
Assesses customer satisfaction with the loan application process, including clarity, speed, and communication.
Survey Preview
Date *
How satisfied are you with the overall loan application process? *
Terrible
Bad
Ok
Good
Great
How easy was it to understand the loan options and terms? *
How satisfied are you with the clarity of the documentation and paperwork required? *
How satisfied are you with the time taken to process your loan application? *
How well did the bank communicate updates on your loan application status? *
How satisfied are you with the interest rates and repayment terms offered? *
How helpful were the bank staff or loan officers during the process? *
How convenient was the loan application process (in-person, online, or both)? *
How likely are you to recommend the bank’s loan services to others? *