Online Customer Support Feedback
This survey assesses customers' experiences with your online customer support, including response times, helpfulness, and overall satisfaction.
Survey Preview
Date *
How easy was it to find our online customer support? *
How quickly did you receive a response from customer support? *
How knowledgeable was the support representative? *
How well was your issue or question resolved? *
How satisfied are you with the friendliness of the customer support staff? *
How easy was it to communicate with the support team? (e.g., chat, email, phone) *
How satisfied are you with the overall customer support experience? *
Terrible
Bad
Ok
Good
Great
How likely are you to use our online customer support again? *
How satisfied are you with the availability of support hours? *