Support Feedback Surveys
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Templates in this Category
Support Ticket Resolution Feedback
This survey collects feedback on the effectiveness and timeliness of support ticket resolutions, helping to improve customer support services.
Technical Support Staff Feedback
Gathers insights on the professionalism, knowledge, and helpfulness of technical support staff, ensuring high-quality assistance.
Knowledge Base Article Feedback
Collects feedback on the usefulness and clarity of knowledge base articles, helping to enhance self-service resources.
Live Chat Support Feedback
Assesses customer satisfaction with live chat support, including response times, communication quality, and resolution effectiveness.
Remote Assistance Feedback
Gathers opinions on the quality and effectiveness of remote support services, ensuring timely and accurate assistance.
On-Site Support Feedback
Collects feedback on the professionalism and effectiveness of on-site support services, ensuring high standards of service delivery.
Support Response Time Feedback
Assesses customer satisfaction with the speed of support response times, helping to improve service efficiency.
Troubleshooting Process Feedback
Gathers insights on the effectiveness and clarity of the troubleshooting process, ensuring accurate and timely problem resolution.
Product Knowledge Feedback
Collects feedback on the support staff's knowledge of the product, ensuring they can provide accurate and helpful information.
Support Overall Satisfaction Survey
Provides a comprehensive overview of customer satisfaction with overall support services, identifying key areas for improvement.